What if the part of your job that makes you irreplaceable is the part you haven’t practiced enough?
We all fear being replaced. By AI. By automation. By someone faster, cheaper, more optimized.
And yet, the parts of work that are staying human, the ones that won’t be automated, the ones that require YOU, are you working on getting better at them, figuring them out?
I'm on a trip to Russia to renew my passport.
There’s an online system to process the documents, it didn’t work. So, like many others, I had to show up in person to fix what the system couldn’t.
Eventually, they’ll probably patch the tech. Make it seamless. Remove the human altogether.
But… should they?
While I waited in line, I noticed a stream of older people confused, frustrated, overwhelmed. They weren’t just battling forms, they were battling fear. Uncertainty. Systems that weren’t designed for them, for their world understanding, their skillset.
They needed someone who could help, not just click buttons. Someone who could see them as fallible humans.
That moment triggered another.
At an ATM in Cape Town, a younger guy in front of me stood still, looking lost. I thought he was just slow… until he turned and said, “Can you help me?”
I was confused, what could I help him with?
He didn’t understand how to make a deposit. Not because he wasn’t smart. Because the interface was unfamiliar. The pressure of messing it up was real. And there was no one around to ask. No human.
Yes, AI could’ve helped. Maybe.
But it can’t always understand what you are too ashamed to say out loud. The hesitation. The fear of clicking the wrong thing. The quiet panic when it still doesn’t work after you follow the steps. Plus with real money on the line and the machine that can "eat it"
Back in Russia, my situation turned out to be a “special case”, I didn’t fit the dropdown menu. That’s how I ended up in a queue to speak with a person. A human. Someone who could say, “Ah, okay, I see what’s happening.”
That moment made me ask, in a world where systems keep getting better, faster, more automated…
What’s the part of my work that won’t be replaced?
And am I getting better at that part now before it’s the only part left?